Recrutement à la multinationale MAERSK
Offre d’emploi
CM – Douala
CX Agent – DT & Small BCOs
Customer Experience Agent – DT & Small BCOs (JL2)
Would you like to be part of a value-driven, customer-focused international
environment where we enable global trade every day?
The Maersk Customer Experience (CX) team in Douala is looking for a dedicated
CX Agent to support our Direct Transport (DT) and Small Beneficial Cargo Owner
(BCO) customers. This individual will be an integral part of the CX team,
managing the end-to-end shipment journey in close collaboration with internal
stakeholders to ensure alignment between customer expectations, operational
execution, and service delivery.
WHAT WE OFFER
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Key Responsibilities
Who We Are Looking For
Someone with:
2–4 years of experience in customer service or logistics operations
Familiarity with CRM systems and logistics platforms
Strong communication and multitasking skills
A proactive, customer-first mindset with attention to detail
Ability to work collaboratively across functions
Structured and analytical problem-solving abilities
Calm under pressure and solution-oriented
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