International NGO Safety Organisation
Chargé(e) des systèmes d’information – Corne de l’Afrique (ressortissants somaliens)
Candidatures ouvertes
Informations clés
- Lieu
- Hargeisa, Somalie
- Niveau d’expérience
- Intermédiaire
- Date de publication
- Secteur
- Technologies de l'information
- Métier
- Chargé des systèmes d'information
- Formation
- Licence
- Expérience minimale
- 3.0 ans
- Date limite
À propos de l’organisation
International NGO Safety Organisation
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Contenu de l’offre
Missions principales
Sous la responsabilité du Responsable des opérations pour la Corne de l’Afrique, le/la Chargé(e) des systèmes d’information apporte un support informatique de haut niveau aux bureaux d’INSO au Kenya et en Somalie. Il/elle coordonne avec le département IT du siège l’administration des services Office 365 et Exchange Online, des licences Adobe et ArcGIS, ainsi que de la maintenance et du dépannage Internet. Le poste assure principalement le support de première ligne et résout les incidents en personne, par téléphone ou à distance. Les missions comprennent l’installation et la configuration des systèmes d’exploitation, imprimantes, réseaux et applications selon les politiques INSO, la surveillance des performances du réseau, le dépannage matériel et logiciel, la gestion des dossiers et permissions SharePoint, l’achat de matériel conforme aux standards globaux, la mise à jour de la base des actifs avec la logistique, la formation des nouveaux collaborateurs, la création de tutoriels, l’appui à la préparation du budget IT, l’évaluation des menaces de sécurité informatique et le suivi des renouvellements et de la facturation des applications tierces.
Profil recherche
Le profil recherche justifie d’au moins trois ans d’expérience en support informatique au sein d’une organisation internationale de taille moyenne à grande. Une maîtrise étendue de Windows et des technologies Microsoft est requise, notamment Office 365, Exchange Online, Microsoft Intune et SharePoint Online, ainsi qu’une connaissance de la gestion des réseaux locaux. La familiarité avec ArcGIS et Adobe, pour les licences et l’installation, est attendue. Le/la candidat(e) doit maîtriser l’anglais et le somali, à l’écrit comme à l’oral, et détenir un diplôme ou équivalent en technologies de l’information, informatique ou domaine pertinent. Un master, des certifications Microsoft, une expérience en ONG et le support à distance sont des atouts. Les compétences clés incluent la résolution de problèmes, la communication, l’interaction interpersonnelle, la diligence et la redevabilité, avec respect des principes humanitaires et de la confidentialité.
Conditions proposees
Le poste est basé à Hargeisa, au Somaliland, avec des déplacements au Kenya et en Somalie. Le/la titulaire rend compte au Responsable des opérations de la Corne de l’Afrique et travaille en coordination avec l’équipe IT du siège. INSO applique une politique de recrutement sécurisé, sélection et vérification rigoureuses, incluant des contrôles de divulgation des fautes professionnelles dans le cadre du Misconduct Disclosure Scheme. Le type de contrat, la durée, la rémunération et la date de début ne sont pas précisés dans l’offre.
Annonce complète dans sa langue d’origine
Organisation Background
Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. INSO provides daily support to more than 1,500 NGOs operating in 24 of the world’s most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice.
INSO Horn of Africa (HOA)
HOA was launched in 2019 as a regional entity and is based in Hargeisa, Somaliland, coordinating and supporting INSO’s activities in Kenya, Somalia, and Somaliland.
We are now hiring an IT Officer, Horn of Africa. This position is based in Hargeisa, Somaliland with travel to Kenya and Somalia
Job Summary
Reporting to the Operations Manager, Horn of Africa, you will be responsible for providing high-level IT and application support to INSO Kenya and Somalia offices. You will coordinate with Headquarters’ IT department to administer IT services such as INSO’s Office 365 and Exchange Online accounts, Adobe, ArcGIS Licensing, and internet maintenance and troubleshooting.
You will assist the Operations Manager in delivering a first-class support service to INSO staff and offices, acting primarily in a first-line support capacity, resolving issues in person, over the phone, or via remote connectivity.
Main Responsibilities
- Install and configure computer operating systems, printers, networks, and applications per INSO policy and guidelines.
- Monitor and maintain INSO’s network performance.
- Troubleshoot hardware and software issues in person, remotely, and via phone.
- Ensure all INSO users have access to all relevant licensed software, including Adobe, MS Office, and GIS software via the HQ IT Team.
- Update and manage INSO SharePoint’s folders and permission structure.
- Ensure procurement of IT equipment meets INSO’s global standards.
- Ensure IT equipment is updated in the asset database and stock in cooperation with the logistics officer.
- Work closely with colleagues to understand and respond to their IT needs.
- Provide IT training for newly hired staff.
- Coordinate with the Headquarters IT team to roll out and assist in maintaining new applications and technologies.
- Develop tutorials for local staff in relation to INSO applications and software.
- Assist the Operations Manager in preparing IT budgets.
- Assess the security threat to INSO’s IT systems and ensure it is appropriately mitigated.
- Monitor usage, renewal, and billing aspects of all third-party applications and report to the Operations Manager in case of required renewals.
- Perform other duties as required.
Mandatory Requirements
- Minimum 3 years of experience supporting IT services in a medium to large internationally focused organisation
- Extensive experience with Windows operating systems and other Microsoft technologies such as Office 365 applications, Exchange Online, Microsoft Intune, and SharePoint Online.
- Knowledge of local network management.
- Familiarity with ArcGIS and Adobe (licensing and installation).
- Fluent in written and spoken English and Somali.
- Degree or equivalent in Information Technology, Computer Science, or relevant field.
Nice to Have:
- Master’s in IT or similar
- Microsoft certificates
- Somali language
- NGO experience
- Experience in Remote support
Core Competencies
- Problem-Solving – Identifies issues, analyzes root causes, and contributes to effective and practical solutions.
- Communication – Conveys information clearly and professionally while maintaining strong organizational coordination.
- Interpersonal – Builds productive relationships through active listening, effective questioning, and confident stakeholder engagement.
- Diligence – Demonstrates understanding and application of humanitarian principles, values, and operational practices.
- Accountability – Works independently, meets deadlines, takes ownership of responsibilities, and maintains strict confidentiality of information.
INSO’s Safeguarding Policy
INSO is fully committed to safe recruitment, selection and vetting of all potential new staff, trustees and volunteers. We ensure rigorous compliance with our Code of Conduct and Safeguarding Policy throughout the recruitment process. INSO is a member of the Misconduct Disclosure Scheme, and the selected candidate will be required to undergo the relevant misconduct disclosure checks as part of the final hiring steps.