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Norwegian Refugee Council

Responsable régional de l'appui opérationnel pour l'Afrique centrale et de l'Ouest

Dakar, Sénégal CDD Publiée le
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Informations clés

Lieu
Dakar, Sénégal
Type de contrat
CDD
Date de publication
Date limite

À propos de l’organisation

Norwegian Refugee Council

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Contenu de l’offre

Missions principales

Le Responsable régional de l’appui opérationnel, basé à Dakar, assurera une approche intégrée de la gestion opérationnelle pour soutenir la qualité et la rapidité de la réponse du NRC en Afrique centrale et de l’Ouest. Il/elle couvrira les besoins d’appui des pays en ressources humaines, risques et conformité, accès humanitaire et sécurité, finance, TIC, logistique et administration, dans le respect des politiques du NRC. Membre de l’équipe régionale de management, il/elle veillera à l’efficacité des fonctions support, favorisera la collaboration et rendra les bureaux pays redevables de leurs performances via les rapports, analyses et données de conformité issus des pools mondiaux. Il/elle appuiera les directeurs pays, responsables support et gestionnaires HAS dans le renforcement des capacités et la résolution de problèmes. Il/elle conseillera et mentorera les équipes support des bureaux pays, participera aux discussions mondiales de planification et stratégie, et examinera les exigences finance, RH et logistique des subventions régionales avec l’équipe mondiale PCM et gestion des subventions. Sur demande, il/elle pourra représenter le directeur régional et piloter des cellules de crise.

Profil recherche

Le poste requiert au moins 10 ans d’expérience de leadership ou de management dans l’humanitaire, avec un diplôme supérieur en administration des affaires, gestion, finance ou domaine proche. Le candidat doit avoir géré des fonctions support, notamment finance, RH et logistique ; une expérience en sécurité et sûreté est un atout. Une expérience en contextes complexes et volatils, des résultats documentés et une capacité avérée à superviser finance, logistique ou autres fonctions support sont attendues. La maîtrise de l’anglais écrit et oral est exigée, ainsi qu’une maîtrise essentielle du français. La connaissance du contexte en Afrique centrale et de l’Ouest, l’expérience de démarrages, fermetures et changements organisationnels, et la capacité à collaborer avec des équipes distantes sont valorisées. Les compétences comportementales incluent établir des relations constructives, agir avec intégrité, autonomiser les équipes et obtenir des résultats.

Conditions proposees

Le poste est basé à Dakar, au Sénégal. Le contrat est à durée déterminée de 24 mois, avec possibilité de renouvellement. La rémunération et les avantages correspondent au grade 11 de l’échelle salariale du NRC. Le NRC est un employeur offrant l’égalité des chances et s’engage pour la diversité sans distinction d’âge, de genre, de religion, d’ethnicité, de nationalité ou de capacité physique. Les détails complets du poste sont disponibles dans la description de fonction téléchargeable.

Annonce complète dans sa langue d’origine

Background

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation dedicated to protecting the rights of displaced and affected people during crises. NRC delivers high-quality programmes to support people forced to flee, helping them rebuild their lives and establish a new future. NRC provides immediate humanitarian assistance, prevents further displacement, and contributes to durable solutions. It operates across both new and protracted crises across 40 countries.

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation dedicated to protecting the rights of displaced and affected people during crises. NRC delivers high-quality programmes to support people forced to flee, helping them rebuild their lives and establish a new future. NRC provides immediate humanitarian assistance, prevents further displacement, and contributes to durable solutions. It operates across both new and protracted crises across 40 countries. NRC has a simplified organisational structure with leaner Head Office and Representation Offices and smaller Regional Teams.

Global support structures are established for functions previously managed by the Regional Offices, including Finance, Risk&Compliance, People&Organisation, Media and Communication, PCM&Grants Management, Programme Core Competency and thematics and MEAL. The regional teams will access support capacity from the Global Resource pools.

Resource Pools (hereafter pool) gather staff in one common team which is organised and managed (but not necessarily physically located) at Head Office. The purpose of pooling is to improve efficiency, equity, access and flexibility. The teams should ensure that all regional staff and country offices have predictable access to the same services and deliver them in an efficient way.

Find out more about NRC https://www.nrc.no/ and Watch this short video to see NRC in action https://vimeo.com/736782633

What we are looking for

The Regional Head of Operational Support will ensure an integrated approach to operational management, supporting the quality and timeliness of NRC's response in the region.

The role is responsible for enabling support needs in countries across HR, Risk and Compliance, Humanitarian Access and Safety (HAS), Finance, ICT, Logistics and Administration, ensuring compliance with NRC policies.

The Regional Head of Operational Support plays a crucial role in ensuring that the region is accountable for the performance of country offices, ensuring they meet operational standards and deliver on strategic objectives.

This role is a member of the Regional Management Team.

What you will do

  • Ensure that support functions within the regional team operate efficiently, fostering a collaborative and effective working environment.
  • Hold country offices accountable for progress on their operations by leveraging reports, analyses, and compliance data from NRC’s global resource and pools.
  • Support country directors and heads of supports, HAS Managers with capacity building and problem-solving related to operational challenges.
  • Provide advice and mentorship to country office operational support teams, fostering capacity building and skills development.
  • Participate in global discussions on planning and strategy relating to support functions.
  • Review of finance, HR and logistics requirements related to regional grants in collaboration with the Global PCM and Grants Management facility.
  • The postholder, upon request, can act on behalf of the Regional Director including leading relevant Crisis Management Teams.
  • Other tasks as assigned by the Regional Director.

Please download the detailed job description to learn more about the Job Description _Regional Head of Operational Support CWA.pdf

What you will bring

1.Professional Competencies

  • Minimum 10 years of relevant leadership/management experience within the humanitarian field
  • Relevant higher education in a related field such as business administration, management, finance or other suitable education.
  • Background and experience in managing support functions: finance, HR and logistics. It is an added value to have experience from working with security and safety.
  • Experience from working in complex and volatile contexts
  • Documented/proven results related to the position’s responsibilities.
  • Relevant experience with overseeing Finance, Logistics or other support functions will be an asset.
  • Knowledge about own leadership skills/profile
  • Fluency in English, both written and verbal

Context related skills, knowledge and experience

  • Specifics to be included per region
  • Essential: Fluency in English and French both written and verbal
  • Knowledge of the context in Central and West Africa is an asset.
  • Experience with start-ups, exit and organisational change processes
  • Good knowledge of (local language if different from English) is an advantage
  • Ability to collaborate effectively with remote teams and stakeholders

2. Behavioural competencies

  • Build meaningful relations
    • I communicate clearly and transparently
    • I treat all people with respect
    • I work collaboratively with partners and internal stakeholders
  • Act with integrity
    • I base my action and good judgement assuring necessary change
    • I act as a role model for our principles and values
  • Empower people
    • I delegate and give feedback that allows people to grow
    • I set clear expectations and direction
    • I challenge and support my team to accomplish shared goals
  • Deliver results
    • I always look for the best solution for the people we serve
    • I prioritize and plan enabling my team to achieve results
    • I am accountable and take responsibility for my actions and our results

What we offer

  • Duty station: Dakar, Senegal
  • Contract: Fixed term for 24 months with possibility of extension
  • Salary&Benefits: Grade 11 on NRC’s salary scale
  • NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
  • We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.
  • Find out more about the benefits of working for NRC https://www.nrc.no/career/what-we-offer/
  • Kindly send any questions about the application process to: [email protected]. Applications sent via email will not be accepted. Please check your application status on your NRC application profile.
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