Manager – Regional Manager Physical Touch Points Grand Center.Customer Experience and Services
Responsibilities
Staff Leadership and Management
Source, induct, and manage talent in accordance with legislative guidelines
Ensure open communication channels with staff and implement change management interventions where necessary
Provide definition of roles, responsibilities, individual goals and performance objectives for the team
Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
Develop and implement a training plan in order to build and develop skills within the team
Performance manage resources in accordance with HR policy and legislation where necessary
Actively participate in leadership team and develop skills of own team
Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Qualifications
Degree – Minimum of 3 years degree in Business Administration, marketing, communication, sales, Social Sciences or any other relevant field. Master’s advantageous
Work Experience – Minimum of 5 years’ Experience at least 3 years are in Telecommunications, FMCG, Retail, Sales or Banking Industries
Minimum of 2 years in Team Management
Experience in stock management
Experience in a customer-centric environment would be an advantage
Experience in a telecommunications environment would be an advantage
Experience in an ICT environment would be an advantage
Demonstrated experience in Customer Service and Retail Service and Retail Management for both B2C & B2B environments
Apply Before : 06/06/2026, 00:55
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